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Artificial Intelligence (AI) and the Training Industry

With the fast-paced emergence of Artificial Intelligence (AI), the employee training and development industry is changing drastically.  AI programs help advance the industry in multiple ways including personalized learning paths, real-time feedback and data-driven comprehension.  AI uses machine learning, natural language processing and predictive analysis to adapt and develop training programs that fit every employee’s needs.

The use of AI in the training industry allows employers to personalize training for each potential employee. A personalized training path is when AI modifies content and methods for different needs and learning styles of employees. This personalization aids in increasing employee engagement and retention of the material while also leading to better skill development. The advantage of real-time feedback is important for both employers and employees. This allows employees to find and fix mistakes. Immediate feedback keeps employees engaged and motivated. Real-time feedback also plays a factor in the personalization of learning paths using performance data to offer recommendations and suggestions.

All of this is done by using data. Through learning algorithms, AI analyzes massive amounts of data to improve effectiveness and efficiency in the training process and training content. The data is gathered from the interactions with the training material, the feedback given to employees, and other sources. This helps give insights on what training methods and programs work.

While there are many benefits of AI in training and development, there are some pitfalls.  One of the biggest is the initial cost. According to this article by WebFX, implementing AI can cost anywhere from $6,000 dollars on a low budget project to $300,000 on the high end. There are also costs associated with maintaining the infrastructure. These high initial costs may be an obstacle for smaller companies. Another con of implementing AI is the potential for security threats and data privacy. This includes protection of all company information from people who are unauthorized to see or use the data. A way to solve this issue is to encrypt data and apply strict rules as to who can access the data. Lastly, limited human interaction is a major concern raised among employees. According to this article by Forbes, “job polarization” is one of the biggest concerns among employees when regarding implementing AI into the workplace. Lack of human interaction can lead to less motivation.

Despite the concerns, implementing AI can offer significant benefits in increasing efficiency. Many companies have implemented AI into their training and development with limited concern. When it comes to AI, the benefits seem to far outweigh the risks. Is AI right for your company and training initiatives?  For more information about AI and customized training programs contact Total Training Solutions at 630-585-1168 or

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