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Instructor-Led

Retail Store Operations

Our client, an emerging retail dollar store, was seeking a training vendor to design courseware for each of their 10 job functions within the store environment as well as a vendor to provide training facilitation services to train all new employees for their new store openings to train all aspects of store operations from baggers to cashiers to grocery merchandising and store management. Learn more about this client success

Job Task Processes

The client, a major energy company, has over 10,000 retail locations throughout the United States. The management team within the retail stores is responsible for training all of their employees on over 300 job task processes based on job role within the location. The client was seeking a training solution to provide a consistent measurable method to certify the training of store employees on all of the job task processes and standard operating procedures across all of their U.S. based locations. Learn more about this client success

SAP Training

Our client, a global manufacturer of specialty chemicals, planned to implement SAP to all global business units and plant facilities utilizing in-house employees to serve as SAP end-user trainers within their assigned business unit. The in-house employees selected were key business process specialists but did not have the skill set or experience of a classroom or on-the-job-trainer. Our client planned to implement SAP to all global business units and plant facilities utilizing in-house employees to serve as SAP end-user trainers within their assigned business unit. The in-house employees selected were key business process specialists but did not have the skill set or experience of a classroom or on-the-job-trainer. Learn more about this client success

Train the Trainer

Our client, a global print solution company, conducts technical training for customer end-users of their product. The training group was comprised of experienced trainers who were looking for a course that would enhance their facilitation skills for classroom, “virtual classroom,” and on-site training. They wanted a forum to explore best practices and create consistency among the training they offer to their clients. Learn more about this client success

Plant Optimization Software

The client, the nation’s leading producer of construction aggregates (crushed stone, sand, and gravel) used in nearly all forms of construction, aspired to utilize resources to maximize margin while producing the right product mix at the optimal time using the most efficient processes. Their goal was to reduce costs and minimize waste. To accomplish this goal they elected to implement a custom designed proprietary software program as a tool to help the business units. In order to implement the software application throughout the company, the client needed a training development company to document the functionality of the software, develop training documentation and training systems to support the training implementation. Learn more about this client success

Electronic Welfare Payment System

Our client, the Department of Human Services, was implementing their electronic welfare benefits payment system, Illinois LINK. Their current paper check based system was being converted to an electronic payment system using a preloaded benefits debit card that was as a form of payment for food and merchandise. The State required that all retail locations that currently accepted food stamps and WIC payments for merchandise receive hands-on training either in a group classroom environment or one on one training at their place of business. The training courses had to be taught in English, Spanish and Chinese to address the greater population of retailers. Learn more about this client success