What'd You Say – Listening to Hear
Discover how to unveil the meaning behind the spoken word. Learn to demonstrate a clear understanding of what others are communicating to you so that you can create productive interactions.

So, Who is the Customer?
Not all of our customers are outsiders to our company. In this session you will learn to identify who your customers are, and what service, product, or information you are responsible for providing.

The Customer Service "No" Sandwich
It is not always possible to fulfill the customers' request. In this session, you will learn how to provide good customer service when it is necessary to say no. Learn how to say no to the customer in an appetizing fashion that maintains them as a customer.

How Do I Decide? – Decision Making
Learn a step-by-step approach to decision making that clarifies the who, what, why, and how involved in any decision. This decision making approach can reduce the delays involved in reaching a decision.

Sharpen Your Problem Solving Skills
There are more solutions to every problem that first meet the eye! Practice skills that increase your ability to apply creative problem solving strategies.

The A, B, C's of Time Management
Learn how to put first things first, prioritize your work tasks into manageable tasks, where to find more time, and how to use that time effectively.

Set Those Goals
Learn what causes some goals to be attainable while others are not. Discover the steps to setting goals that are meaningful and achievable.

Business Dining Etiquette
Business meetings often involve a meal. Learn the appropriate meal manners for meetings that involve breakfast, lunch, dinner, or formal dining.

Relieve That Stress
Stress reduction does not have to mean time away from work or home. Learn and practice techniques that can be used anywhere, anytime to reduce the stress in your life.

Silent Communication – Body Language
We are always communicating, even though we may not be speaking. Learn what your body language is saying to others, and read what their body language is saying to you. Take this opportunity to "fine tune" your body language to convey your intended message.