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workshopsManaging Difficult Employees
Workshop Benefits

Difficult employees exist within every business, reaping untold havoc on the well-being and morale of other employees who work with them on a regular basis. Encounters with difficult employees leave managers and co-workers struggling for alternatives to dealing with the employee that will make the next encounter less frustrating and more profitable.

Often difficult employees are productive, committed employees that contribute positively to the business. To continue to benefit from the contributions of the difficult employee, managers and co-workers must learn new ways to communicate and work cooperatively together.

Participation in this workshop offers you and your business the opportunity to:
 

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Recognize what motivates employees to become difficult

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Identify the most common types of difficult employees

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Practice proven methods of dealing effectively with difficult employees

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Maintain self control

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Reap the rewards of a cooperative working relationship

 

The Managing Difficult Employees Workshop offers specific techniques for successfully managing the difficult employee to allow managers to achieve the result they are looking for.  During the Workshop, you will discover the answers to:
 

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What motivates employees to become difficult?

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What is the best practice for managing the difficult employee?

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What specific behaviors make employees difficult to manage?

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Do all difficult employees behave the same?

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What to say?

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When to say it?

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How to say it?

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When "silence is golden"?

 
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 Total Training Solutions, Inc.
1444 N. Farnsworth Ave., Ste. 204,  Aurora, Illinois 60505
Phone 630.585-1168 — Toll Free 1-800-260-2780 — Fax 630.585-1942
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