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 Customer Service
Workshop Benefits
The ability to provide exceptional customer service offers a strong competitive edge to businesses. Statistics show that consumers tell 9 – 12 people when they receive good customer service, yet they tell 20 people when they receive poor customer service. Amazingly, consumers will spend up to 10% more for a product or service if they will receive better quality and service. These statistics demonstrate the value of providing exceptional customer service.
Exceptional customer service includes the ability to meet both the obvious and the less obvious needs of the customer. It includes what is said to the customer, how it is said, as well as the attitude that is conveyed to the customer.
To benefit from the advantages that exceptional customer service can provide, employees need to strengthen the skills required to provide exemplary customer service.
Participation in the Customer Service Workshop offers you and your business the opportunity to:
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