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Customized Training Programs
At Total Training Solutions, we recognize the value and importance of training that meets the identified needs of your organization. Our goal is to design training programs that ensure employees' transfer of knowledge to their jobs, thus allowing you to increase the return on investment of your training dollars while your team gains the knowledge power to succeed and helps you grow your business.
We offer customized training services for all categories of computer applications, services, skills, and products.
Here's a sampling:
SAP Train the Trainer
Corporate Sales Initiatives
Performance Assessment Model
Mortgage Banking Processing
On-the-Job (OJT) Mentor Training
Help Desk Work Processes
Employee Orientation
Credit Memo Processes
Electronic Payment Solutions
Customer Service Call Center
Email
Direct Store Delivery
Time and Attendance
Preferred Customer Program
Sales Training
Cashier Training
Merchandising
Order Processing
Exit Interviews
Extended Leaves
Human Resource Services
Cash Handling
Pay the ATM Way
Total Quality Management
Effective Goal Setting
We offer customized training designed for both technical and soft skills for your business industry. We design new programs or enhance existing ones to support your training initiatives. Our program development includes needs analysis, instructional design, product production, training facilitation, and technical writing.
Our customized training service encompasses a design approach that conforms to the principles of instructional design, competency-based training, and mastery-learning. The development of materials for our customized training programs adheres to our Phased Instructional Design Method. This is a five phase strategy that guides the development of your program from initiation through production and evaluation. The phases include:
Phase 1 Feasibility/Needs Analysis
Phase 2 Detailed Design
Phase 3 Materials Development
Phase 4 Production/Implementation
Phase 5 Validation/Product Maintenance
Throughout the development, we enforce Quality Control measures to ensure tasks remain on schedule and conform to project standards, Quality Assurance reviews to verify the evolving design materials adhere to instructional design practices, and Client Reviews to ensure the designed materials meet your expectations.
Our proven design method ensures the timely, accurate and comprehensive development of training programs that specifically meet your business needs and requirements.
To learn more about the benefits of our customized design services, review our Case Studies.
Instructional Design
Our instructional design process incorporates the systematic process of designing instruction. We identify the instructional goal, conduct an instructional analysis, identify entry behaviors, write performance objectives, develop criterion-referenced test items, develop the instructional strategy, develop the instructional materials, and conduct formative evaluations.
Product Production
Upon completion of a customized training course, we offer services to help you with the task of producing your newly developed training products. We can help you with the production of Participant Guides, Instructor Guides, Job Aids, and Handouts.
Training Facilitation
Our customized training services are complimented by providing our clients with training facilitation services for the delivery of their courses. Our professional facilitators conduct your training courses, whether custom developed or in-house programs, either at on-site or off-site locations to meet the specific requirements of the course. We specialize in energetic, quality training facilitation which incorporates creative training techniques that engage your employees.
Technical Writing
Our technical writing service supplements our customized training services by offering our clients with the expertise to develop technical reference materials to support their products and skill requirements. Whether you need a technical specifications document for a new system or an end user reference manual for a new addition of production equipment, we can support your technical writing needs. Our Technical Writers offer expertise in writing software and hardware specifications to support your new product development.
To learn more about our Technical Writing service, review our Electronic Payment Solutions Case Study.
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