Client Profile
 

One of the world´s leading oil companies which operates in 100 countries on six continents and are ranked as one of the top three companies in terms of reserves in the global oil and gas industry. They operate 15,500 Service Stations in the United States and 11,500 throughout the rest of the world.

Training Situation
 

Our client was faced with the need to provide their North American service station Facility Managers with a mentoring program that strengthened their knowledge, skills, and ability to provide on-the-job training to their employees and to new Facility Managers. The Facility Managers were responsible for training their employees on over 200 job tasks and the new Facility Managers on over 300 job tasks.

Training Solution
 

Our client chose to implement OJT training for their Facility Managers, Market Managers, and Division Managers. Total Training Solutions was selected to deliver the OJT training to these employees. To date over 175 employees have become certified OJT Mentors.

Benefits
 

As a result of implementing this OJT Trainer training, our client now has over 175 qualified mentors to teach new Facility Managers on-the-job, where they can immediately practice and apply their learning. These mentors have learned how to ensure the transfer of knowledge by providing detailed instruction, chunking information for ease of learning and retention, and measuring results. Through the efforts of their well-trained employees, our client can consistently provide the quality standard of service expected by their customers.