Client Profile
 

The leader in the electronic payment services industry which develops hardware and software for fully automated payment processing and electronic funds transfer systems.They are a full service provider, offering EFT services, hardware, communications, training, support, and maintenance.

Training Situation
 

Our client´s development team had developed a number of electronic payment solutions for various Point of Sale register platforms as well as Stand Beside systems. Prior to implementation of these systems to the retail and grocery industries, our client needed to develop End User Reference Manuals to support each type of system.

Training Solution
 

To supplement their existing technical writing efforts with their development team, Total Training Solutions was hired to provide the technical expertise and technical writing skills to develop the end user manuals for their proprietary electronic payment systems. Total Training Solutions was able to promptly develop the materials needed to support their new payment systems and enable our client to focus on their sales and marketing efforts for these new products.

Benefits
 

Total Training Solutions provided their client with the technical writing assistance to develop the End User Reference Manuals, thus allowing their development team to focus their efforts on new product development. Since our technical writers had previous experience with electronic payment systems, minimal time was needed from the development team of subject matter experts. This allowed our client to concentrate on the marketing aspect of the new products while our technical writers handled the complete development of their technical materials.